Return the chair, take a deep breath, and MOVE ON people…

Representing a terrific resource investment by the U.S. court system, a Tennessee Court of Appeals judge has decide to reinstate a lawsuit against Holland Medical Equipment in Nashville over hundreds of phones calls allegedly made in 1999. The lower courts has dismissed the case.

The calls allegedly contained threats in an attempt to get back a rental wheelchair used by a customer’s mother before she died, such as “you can’t believe just how literally crazy I am. I’m coming after you, bud. Find my wheelchair and arrange to get it back to me or you’ve got a nightmare.”

Commentary: “We are not an arbitration firm but can we offer a suggestion? (a) return the wheelchair; (b) accept an apology; (c) impose customer sensitivity training; (d) move on with your lives – surely Tennessee offers something else to do with your free time.”


CEOs/Executives Talk to Ethisphere
Subscribe